Frequently Asked Questions
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What areas do you service?
We service all over Vancouver and the lower mainland. Delivery and pick-up fees are based on location. If you’re looking to book a party outside of the lower mainland, please contact us.
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What ages are the sleepover parties for?
Our sleepover party setups are great for ages 5-16. There is the option to have a party set-up during the day. Our Day Dreams parties are great for the 4 and under range who may be too young for overnights, or the parents who prefer not to have 8 kids running around in their house! (We don’t blame you, kudos to those Super Parents)
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What different themes can I choose from?
We have 8 slumber party themes to choose from that are listed on our slumber party service page. If you’d like a custom theme, please reach out and we’d be happy to work with you to bring it to life.
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How long do we get the enjoy a picnic set-up for?
All our party set-ups are yours for 3 hours, with the exception of our overnight slumber parties and outdoor movie nights. Additional hours are priced at $75 per.
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Are delivery, set-up, and pick-up included in the price?
We do charge for delivery and pick-up. Price is dependent on location.
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Do I need to provide my own device for the movie night set-up?
Yes you do need to provide an HDMI compatible device that can play the movie of your choice. We do provide the screen, projector, speaker, extension cables, and we even have a couple HDMI adapter cables.
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How much space does a party set-up require?
If you are unsure if you have enough room, please contact us and we’d be happy to see what we can make work. Our team knows exactly how to arrange the best set up in various configurations (in line, semi-circle, aisles, etc…) depending on your space. You can even send us a picture of the area where you would like to host the party and we will let you know what the best options are. Each tent requires 6ft x 2.8ft of space.
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Can I customize my party?
We have many different color tent fabrics, pillows, and décor to choose from. Let us know what you have in mind and we’d be happy to bring it to life. Our kids picnic/party tables can be completely customized to your theme of choice.
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Can I rent the materials for the day instead of overnight for a sleepover?
Yes! We do a lot of Day Dreams parties. This is a great options for parents with younger kids, or parents who prefer a party during the day instead.
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Can I pickup the materials and set it up myself?
Our business isn’t currently structured to be a pickup and DYI. But it may definitely be in the works at some point down the road.
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Are the materials cleaned and sanitized before and after every event?
Yes, the materials are sanitized and cleaned with hospital grade disinfectant after each party. The linens are washed in hypo-allergenic, non-toxic, scent free laundry detergent.
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What if I need to cancel my booking?
If you need to cancel a rental you must notify us at least 30 days prior your event date. In this case we will refund the full 50% deposit amount you have been charged to secure your booking. If you cancel less than 30 days prior of your event date you will be refunded 30% of your booking amount. Cancellation 48 hours prior of the event for any reason will not entitle you to any refund. If you reschedule your booking at least 30 days prior your event date, we will reschedule with no additional fee. However, if you reschedule your booking less than 30 days of your scheduled date, a $100 rescheduling fee will apply.
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What can I expect on the day of my event?
On the day of your event, you will need to clear the space where you would like your party set up. One of our team members will arrive at the agreed upon time. All the party materials will be unloaded then the setup magic will happen. We will communicate with you prior to your event and finalize set-up duration and times. After the set-up is complete, we will take a few photos of the set-up and relay any information must knows prior to leaving.
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How far in advance do I need to book?
We recommend booking as soon as you have a date in mind. Most of our bookings are secured 2 months in advance to ensure they get their preferred date. Guest count can be confirmed 7 days prior to the event date as we know
Still have more questions?
You can contact us directly at hello@bebesoiree.com and we’d be happy to assist you!